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FAQ's

The competition draw date is stated on the entry page for each competition. We will never extend the draw date, however if the maximum amount of entries for that competition is sold before the date it may be brought forward.

Your order will show as cancelled if you did not complete the payment, or if your payment failed. Orders are automatically cancelled after 10 minutes if we do not receive a successful payment.

We do the draw Live on our Facebook page for everyone to see. We use Google’s random number generator to determine the winner, we will show you how the random number generator works prior to drawing the winning number. We also prove we are live by reading out comments and answering customer queries as we go.

Here are 3 ways to find your ticket number for a draw.

1. As soon as you enter on the confirmation page you will see ticket numbers.

2. On your confirmation email for the competitions you will see your ticket numbers.

3. Log into your account, go to ‘My account’ – My Orders – click on each order and you will see ticket numbers there.

How do I know if I've won? When will I get my prize?

If you have been lucky and become an 'EZ Winner', we will be in touch via the email you entered when purchasing your ticket letting you know.

We aim to send all prizes out within 3-5 working days and they will be sent out on a tracked courier service.

 

If you have any other additional questions, please contact us via phone 0161 509 5676